Help centre

Support for kura, kaiako & whānau

Find answers by audience, browse our knowledge base, read FAQs, or contact our NZ-based team when you need a hand.

Browse by audience

Pick your space to filter guides and FAQs, or view everything across LearnSpace.

Knowledge base

Guides & how-tos

Step-by-step help for setup, billing, privacy, and everyday use — with links to deeper blog articles where useful.

Schools

How school sign-up works

A school administrator creates one kura account, invites kaiako with school email, and manages roll-based access from the admin dashboard.

  • Getting started
  • Admin
Read more
Schools

SSO and rostering rollout

Steps for connecting your identity provider, syncing classes, and rolling out apps school-wide without duplicate accounts.

  • Admin
  • Technical
Read more
Schools

Roll-based plans and trials

Every paid school plan starts with a 7-day trial for $2 NZD (GST inclusive). Compare Starter, Growth, and Campus tiers on the schools page.

  • Billing
Read more
Schools

Invoice billing for kura

School-tier customers can pay annually via NZD invoice. Contact us to set up purchase orders or ministry-aligned billing.

  • Billing
Read more
Schools

Student data and NAG 5

How we meet NZ Privacy Act requirements, what to ask vendors, and optional NZ-based data residency for Campus plans.

  • Privacy
  • Compliance
Read more
Schools

Book a leadership demo

Principals and curriculum leaders can book a walkthrough of admin tools, reporting, and whole-school rollout.

  • Getting started
Read more
Teachers

Start your 7-day kaiako trial

Pay $2 NZD for seven days of full access on Classroom, Team, or Kaiako Pro. Cancel before the trial ends to avoid further charges.

  • Getting started
  • Billing
Read more
Teachers

Teaching without a school subscription

Individual kaiako can subscribe even if your kura has not rolled out LearnSpace yet — your class data stays on your account.

  • Getting started
Read more
Teachers

Browse apps for your classroom

See every NZC-aligned app in the ecosystem, including MyFeedbackPro for formative feedback and reporting.

  • Apps
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Teachers

Term planning with Te Mātaiaho

A practical workflow for kaiako aligning units, literacy blocks, and assessment to refreshed curriculum expectations.

  • Curriculum
Read more
Teachers

Formative assessment in primary

Quick checks, exit tickets, and feedback routines that fit a NZ primary timetable.

  • Assessment
Read more
Parents

Whānau plans and trials

Solo, Family, and Whānau plans all start with a 7-day trial for $2 NZD. Pick the tier that fits your household after the trial.

  • Getting started
  • Billing
Read more
Parents

Using LearnSpace without a school

Whānau can sign up independently with the same ad-free apps many NZ schools use — no school code required.

  • Getting started
Read more
Parents

Supporting reading at home

Practical, low-stress ways to build literacy habits without turning home into a second classroom.

  • Learning at home
Read more
Parents

Understanding school reports

What NZ primary reports usually cover, questions to ask at conferences, and how LearnSpace progress views help.

  • Reports
Read more
Parents

Choosing safe learning apps

A checklist for evaluating subscriptions: privacy, ads, curriculum fit, and whether tools genuinely support learning.

  • Safety
Read more
General

Log in and reset your password

Use the email you signed up with. Forgot your password? Use the reset link on the login page — we will email you from NZ.

  • Account
Read more
General

Cancel or change your plan

Switch tiers or billing period from account settings. Export your data any time; we retain it for 30 days after cancellation.

  • Billing

In-page guide

General

Privacy and data storage

Student data is encrypted in transit and at rest. Read our privacy policy and NZ data storage commitments.

  • Privacy
Read more
General

Year levels and curriculum

Apps adapt content for Years 1–8 against the refreshed NZ Curriculum. New apps launch for paid subscribers at no extra fee.

  • Curriculum

In-page guide

FAQ

Frequently asked questions

Quick answers grouped by who you are — schools, kaiako, whānau, or general account help.

Schools

Teachers

Parents

General

Still need help?

Contact our NZ-based team

Pricing, demos, technical issues, or billing — we are here during NZ business hours. Reach out and we will get back to you as soon as we can.